FAQ
Ordering
Is everything in stock?
Yes. Everything on the site is in stock and ready to send. Nothing is on pre-order.
How quickly will my order ship?
Within 24 hours. Orders placed before 1pm AEST go out the same day, and anything after that goes out the next business day. We ship from the Gold Coast.
How do I know my order was placed successfully?
You will receive an order confirmation email within a few minutes. If it has not arrived, check your junk folder, then email hello@skokimaev.com.au and we will confirm it for you.
Can I order more than one item?
Yes. Order as many sizes or colours as you like in the one transaction.
Can I change or cancel my order?
Email hello@skokimaev.com.au as quickly as you can. Because orders leave us within 24 hours the window is short, but we will always try. Once an order has been dispatched it cannot be changed or cancelled.
Do you restock?
We make in small runs, so colours and sizes do sell out. Popular pieces are usually restocked. Email us and we will tell you what is coming back.
Sizing and fit
How do your pieces fit?
True to size. The seamless knit has four way stretch, so it moves with you and holds its shape. If you are between sizes, size up.
What sizes do you carry?
XS, S, M, L and XL across the range.
Where do I find the size guide?
Most product pages carry a size chart under the product details, and the full guide lives on our size guide page. It has body measurements to help you choose a size, and flat garment measurements if you want to compare against something you already own.
I am between sizes. What should I do?
Size up. If you would rather be certain, email hello@skokimaev.com.au with your usual size and your measurements and we will tell you which to take.
Fabric and care
What are your pieces made from?
Our activewear is a performance seamless knit with four way stretch. Soft against the skin with no breaking in needed. Our knitwear is certified organic cotton.
How do I care for them?
- Cold hand wash, or machine wash cold on a delicate cycle
- Use a gentle detergent made for colours
- Wash Espresso and Burgundy separately the first time
- Lay flat to dry in the shade, never tumble dry
- No bleach, and no ironing directly on the fabric
- No dry cleaning
- Store folded rather than hung so the shape holds
Will the colour fade?
Not with cold washing and shade drying. Heat and direct sun are what dull colour, so keep both away from it.
Shipping and delivery
Do you offer free shipping?
Yes. Standard shipping is free on Australian orders over $160. Express shipping is never free. It is available at checkout at an extra cost.
What does shipping cost?
Standard shipping within Australia is $8, and free on Australian orders over $160. Express shipping is $16 and is always paid, including on orders over $160. International standard shipping is $18. All prices in AUD.
When will my order be dispatched?
Within 24 hours. Orders placed before 1pm AEST are dispatched the same day, and anything after that goes out the next business day.
Do you ship internationally?
Yes, worldwide. International standard shipping is $18, with delivery timeframes varying by destination. Customs duties and import fees are set by your country and are not included in your order total.
How long does delivery take?
Within Australia, standard is usually 3 to 7 business days and express 1 to 3, counted from dispatch. International is usually 7 to 14 business days and varies by destination.
How will I know it has shipped?
You will receive a dispatch email with tracking as soon as it leaves us.
Returns and exchanges
What is your return policy?
14 days from delivery. Pieces need to be unworn, unwashed and have their original tags attached. We cannot accept anything that has been worn, washed or damaged.
How do I start a return?
Head to the Returns tab in the footer of our website. The returns portal walks you through it in a few steps, and you can lodge it yourself without waiting on us.
Can I exchange for a different size or colour?
Yes, subject to availability. Start your exchange through the Returns tab in the footer, or email hello@skokimaev.com.au if you would rather we help.
Who pays for return shipping?
You do, unless the piece is faulty or we sent the wrong thing. Then it is on us. We recommend a tracked service, as we cannot be responsible for parcels lost on the way back.
What if my order arrives faulty or incorrect?
We are sorry. Email hello@skokimaev.com.au within 48 hours of delivery with your order number and a photo, and we will fix it straight away.
Contact
How do I get in touch?
Email hello@skokimaev.com.au. We answer within 1 to 2 business days, Monday to Friday, 9am to 5pm AEST.
Are you on Instagram?
Yes, @skokimaev for styling, behind the scenes and community looks.
Press or collaboration enquiries?
Email marketing@skokimaev.com.au with your social handles and a little about yourself.